Privacy policy
Privacy Policy
Last updated: May 20, 2026
This Privacy Policy describes how Soilutions (“Soilutions,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from Soilutions (the “Site”).
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support or sign up for marketing communications.
In this Privacy Policy, “Personal Information” means information that can identify an individual directly or indirectly.
Device Information
Examples of Personal Information collected:
- Web browser version
- IP address
- Time zone
- Cookie information
- Products or pages viewed
- Search terms
- Site interaction data
Purpose of collection:
To properly load and optimize the Site, analyze usage trends, improve customer experience, and support marketing and advertising efforts.
Source of collection:
Collected automatically through cookies, pixels, log files, tags, and similar tracking technologies.
Disclosure for a business purpose:
Shared with trusted service providers including Shopify, analytics providers, advertising platforms, and marketing service providers.
Order Information
Examples of Personal Information collected:
- Name
- Billing address
- Shipping address
- Payment information
- Email address
- Phone number
Purpose of collection:
To process orders, fulfill deliveries, provide invoices and confirmations, communicate regarding purchases, prevent fraud, and provide customer support and marketing communications.
Source of collection:
Collected directly from you.
Disclosure for a business purpose:
Shared with Shopify, payment processors, shipping and delivery providers, customer support tools, and marketing platforms.
Customer Support Information
Examples of Personal Information collected:
- Name
- Email address
- Phone number
- Order details
- Any information voluntarily submitted through forms, chat, email, phone, or text messaging
Purpose of collection:
To provide customer service, respond to inquiries, resolve issues, manage deliveries, and improve customer experience.
Source of collection:
Collected directly from you.
Disclosure for a business purpose:
Shared with service providers assisting with customer communication and support.
Marketing & Communications
If you sign up for our email or SMS communications, we may use your information to send:
- Promotions
- Product updates
- Gardening tips and educational content
- Delivery and service notifications
- Seasonal offers
- Customer service communications
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails.
SMS / MMS Text Messaging Program
By opting into Soilutions text messaging communications, you agree to receive conversational, informational, marketing, and promotional text messages (SMS and MMS) from Soilutions, including messages that may be sent using automated technology or AI-assisted communication tools.
Message frequency may vary. Message and data rates may apply. Consent is not a condition of purchase. You may opt out at any time by replying STOP and may request assistance by replying HELP.
Your privacy is extremely important to us. We will only use the information you provide through the Program to transmit your mobile messages and respond to you when necessary. This includes sharing information with trusted platform providers, carriers, and vendors who assist in message delivery and customer communication services.
We do not sell, rent, loan, trade, lease, or otherwise transfer for profit any phone numbers or customer information collected through our text messaging program to any third party.
We reserve the right to disclose information as necessary to comply with applicable laws, regulations, legal processes, or governmental requests, or to protect our rights, property, or safety.
By providing your information through our website or text messaging program, you agree to provide accurate and truthful information. We reserve the right to restrict access to the Program if false or misleading information is provided.
California Civil Code Section 1798.83 and the General Data Protection Regulation (GDPR) allow California and European Union residents to request information regarding our disclosure of personal information for direct marketing purposes.
Requests may be sent to:
Soilutions
9008 Bates Rd SE
Albuquerque, NM 87105
info@soilutions.net
AI-Assisted Communications
Soilutions may use AI-assisted tools and automation technologies to help provide customer service, respond to inquiries, improve communication efficiency, and deliver relevant product or service information. Human oversight remains part of our customer communication process.
Sharing Personal Information
We share your Personal Information with trusted third-party service providers to help us operate our business and provide services to you. These may include:
- Shopify
- Payment processors
- Shipping and logistics providers
- Marketing and advertising partners
- Analytics providers
- Customer communication and SMS platforms
We may also share information:
- To comply with laws and regulations
- To respond to lawful requests or legal processes
- To protect our rights, customers, employees, or property
- To prevent fraud or abuse
You can read more about how Shopify uses your Personal Information here:
Behavioral Advertising
We may use your Personal Information to provide targeted advertisements and marketing communications that may interest you.
We may use tools such as:
- Google Analytics
- Meta/Facebook advertising
- Google Ads
- Email and SMS marketing platforms
You can learn more about how Google uses your information here:
You can opt out of targeted advertising through:
You may also opt out through:
Digital Advertising Alliance Opt-Out Portal
Cookies
Our Site uses cookies and similar technologies to:
- Keep the Site functioning properly
- Remember preferences
- Analyze traffic and performance
- Support marketing and advertising efforts
You may disable cookies through your browser settings, though some portions of the Site may not function properly.
For more information about cookies, visit:
Retention
We retain your Personal Information for our business records unless and until you request its deletion, subject to legal, accounting, or operational obligations.
Your Rights
GDPR Rights (EEA Residents)
If you are a resident of the European Economic Area, you have the right to:
- Access your Personal Information
- Correct inaccurate information
- Request deletion
- Object to certain processing
- Request portability of your information
To exercise these rights, contact us at info@soilutions.net.
California Privacy Rights (CCPA)
California residents may request:
- Access to Personal Information collected
- Correction of inaccurate information
- Deletion of Personal Information
Soilutions does not sell personal information as traditionally understood. However, certain website analytics and advertising activities may be considered “sharing” under California privacy laws.
Requests may be submitted to:
info@soilutions.net
Minors
The Site is not intended for individuals under the age of 13. We do not knowingly collect Personal Information from children under 13.
If you believe a child has provided us with Personal Information, please contact us so we can remove the information.
Do Not Track
Because there is no consistent industry standard for responding to “Do Not Track” signals, we do not currently alter our data collection practices when such signals are detected.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Updated versions will be posted on this page with the revised effective date.
Contact
For more information about our privacy practices, questions, or complaints, please contact us:
Soilutions
9008 Bates Rd SE
Albuquerque, NM 87105
United States
Email: info@soilutions.net
Website: Soilutions